Creating incidents manually
Manual incidents are usually reported by your non-technical colleagues. They are great for reporting time-sensitive issues such as: "The site is up, but payments are not working".
To create a new incident manually:
Go to Incidents
Click Report a new incident in the upper-right corner
Describe the incident details, optionally upload attachments and screenshots
Select who should get notified
Click Create a new incident
Share the secret URL with other teams so they can report bugs like the inability to create a new account or change a password directly to the development team.
Go to Incidents
Click Report a new incident
Copy the URL in the input at the top of the page
Share this URL in your company's Slack or wiki
