Better Uptime
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Getting started
Frequently Asked Questions
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Features
Monitors
On-call rotation schedules
Incidents
Creating incidents manually
Heartbeats
Status pages
Teams
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API
Getting started
Monitors API
Escalation Policies API
Monitor Groups API
Heartbeats API
Heartbeat Groups API
Incidents API
Status Pages API
Status Page Sections API
Status Page Resources API
Metadata API
On-call Calendar API
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Creating incidents manually
Manual incidents are usually reported by your non-technical colleagues. They are great for reporting time-sensitive issues such as: "The site is up, but payments are not working".

How it works

To create a new incident manually:
  • Go to Incidents
  • Click Report a new incident in the upper-right corner
  • Describe the incident details, optionally upload attachments and screenshots
  • Select who should get notified
  • Click Create a new incident

Share your secret URL with others

Share the secret URL with other teams so they can report bugs like the inability to create a new account or change a password directly to the development team.

Where to find the secret shareable URL

  • Go to Incidents
  • Click Report a new incident
  • Copy the URL in the input at the top of the page
  • Share this URL in your company's Slack or wiki
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How it works
Share your secret URL with others
Where to find the secret shareable URL