Escalation policies

Learn how to work with escalation policies in Better Uptime.
Escalation policy is a custom set of rules for incident alerting. They are ideal for creating more advanced incident alerting processes.
The escalation policy sets who will be alerted and in what order. The escalation policy will run until an incident is ancknowledged.

Creating an escalation policy

To create a new escalation policy:
  • Go to Escalation policies
  • Click Create escalation policy
  • Name your escalation policy
  • Set the escalation policy settings as described below
  • Click Create escalation policy

Escalation policy settings


To add a time delay before an escalation policy is executed set the timer in the Wait for [ ] minutes before escalating to. After this the alerting will start.
Here you can select who should we alert. The main alerting options include among others:
  • Specific team members
  • Current on-call team
  • Slack and Microsoft team integrations
  • Zapier and Webhook integrations
Urgencies are customizable ways of alerting in case of an incident. They are ideal to create a pre-set way of alerting that could be than applied to multiple escalation policies.
To create a new urgency go to Escalation policies -> Create urgency.
Multi-step policy
To create multiple steps in the escalation policy click Add another step. There you can set up what happens if the incident is not acknowledged by the previous alerting step.
To move an alerting step grab the top of the box and move it to the desired position.
To delete an alerting step click the x box in the top right-hand corner.
Time-based rules
Time-based rules offer the option to either stop an escalation policy at specific times or escalate to a different escalation policy.
Repeating policy
To repeat an escalation policy select the number of repeats in the dropdown.