Learn how to work with urgencies in Better Uptime.
Urgencies are customizable ways of alerting in case of an incident. They are ideal to create a pre-set way of alerting that could then be applied to multiple escalation policies.
Urgencies can include any of the main alerting options:
  • Call
  • SMS
  • E-mail
  • Push notification

Creating a new urgency

To create a new urgency:
  • Go to Escalation policies
  • Click Create urgency
  • Name your urgency (see example below)
  • Select how you want to be alerted in case of an incident
  • Click Save changes
A commonly used setup is having 3 main urgencies: 1. High Urgency set to call, e-mail and push notifications alerting
2. Low Urgency set to e-mail and push notifications alerting
3. SMS only set to SMS alerting